Posted by
Erin on Oct 28, 2009 in
Entrepreneurship |
4 comments
When conducting business, one of the most interesting pieces is the psychology aspect. Every day you encounter various minds, mind sets and behaviors that it’s hard not to want to just dissect each and every business encounter as an exciting psychological experiment.
The area that usually experiences the most of these encounters is in customer service. Here, you are dealing with all types of people: those who are in various emotional states, individuals struggling in different areas and people with very different outlooks on the exchange of business.
One of the...